Dear Kendal~Crosslands Communities Residents and Families,

We would like to offer to you the same training on Dementia, at no charge, that our staff has received through the Alzheimer’s Association.   The training was developed with the Alzheimer’s Association, with input from a national team of experts. The information is provided through video, audio, and interactive exercises featuring real families, real caregivers, and real dementia-care experts (no actors).

The training, called CARES® Dementia Basics™, is an on line training program that provides caregivers with the core or “basic” information needed for dementia care. It focuses on person-centered care, the changes that happen to thinking skills as dementia progresses, how those changes impact behavior, and how to understand behavior as communication. It also includes an entire module on the CARES® Approach, a person-centered, easy-to-remember approach to care for any person in any situation and at any level of dementia thinking decline. The letters in CARES stand for:

  • Connect with the Person
  • Assess Behavior
  • Respond Appropriately
  • Evaluate What Works
  • Share with Others.

Directions for CARES Dementia Basics Online Training Program – Log in to CARES

  1. Go to
  2. Click “Log In” in top right corner
  3. For Dementia Basics Enter Product Key: ZES33 and click Log In
    For Dementia Related Behaviors Enter Product Key UBR492 and click Log In
  4. Click on the Yes button if the information on the screen states “This subscription has been purchased by: Kendal at Longwood.”
  5. Is this the first time you have used Product Key ZES33?
    1. If yes, click on the New User button, fill in the required information, and then click on the Continue Click on the I Accept button at the bottom of the disclaimer to reach the online training program.
    2. If no, click on the Existing User Enter the first 2 or 3 letters of your first or last name. Then, click on your name. You can continue the program where you left off.Modules-
    3. There are four (4) modules to complete. Worksheets are available at You may use the worksheets and take notes during the viewing of the modules.